Worthwile reading from BSI

Twice a year, our customer magazine «meeting BSI» gives you an update on projects, innovations and other developments from the BSI world.
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meeting BSI 01/13

Zoo Curator Robert Zingg: “Companies can also learn from mosquitoes”
BSI CRM Release 12.9: A technical and functional heavyweight
Long-term: Holcim’s focus is on cement, gravel, concrete, and customer care
Motivated: New BSI CRM release motivates APG|SGA staff
Meet the team: Why Marco Bigolin prefers BSI over a major bank

meeting BSI 01/13 (pdf)

meeting BSI 01/13 (online)

meeting BSI 02/12

Sports expert Ingo Froböse: “Effective recuperation? Not without activity.”
AMAG is well on the road to success with BSI CRM
BSI CRM Release 12.8: Total customer orientation
Open Source: SBB handles the world’s densest railway network on the basis of Eclipse
Eclipse Scout: The framework for business
Meet the team: Paolo Bazzi and his extraordinary journey

meeting BSI 02/12 (pdf)

meeting BSI 02/12 (online)

meeting BSI 12 Insurance Companies

Available in German only

meeting BSI Versicherungen (pdf)

meeting BSI 01/12

A discussion about honesty: We would go crazy without it
BSI CRM Release 12.7: Spotlight on users
Behind the scenes: Impressions from the BSI offices
Complaint management: Loyalty opportunities for Baloise Switzerland
Eclipse Scout: Success with open source
Meet the team: An interview with Rebekka Stoffel

meeting BSI 01/12 (pdf)

meeting BSI 01/12 (online)

meeting BSI 02/11

Sushi Sawada: CRM applied by a Japanese master
BSI CRM Release 12.6: Innovative boost for marketing and sales
Break: is worth taking a look at
ERGO Direkt Versicherung: Talk about good things
Hermes Logistik Gruppe: The test winner chooses BSI
Meet the team: An interview with Martin Jess

meeting BSI 02/11 (pdf)

meeting BSI 02/11 (online)

meeting BSI 01/11

Better together: Online help for confectioners
More customer service: Lidl invests in efficient service
Break: is worth taking a look at
New channels: The village store is also a post office
Advanced CRM: Dialogue instead of key data management
Meet the team: An interview with Urs Stöcker

meeting BSI 01/11 (pdf)

meeting BSI 01/11 (online)

meeting BSI 02/10

A passion for craftsmanship
BSI CRM Release 12.5: The next generation of CRM
BSI and eClinical: The inheritance and future ambition
A renaissance for BSI CRM at ABB Switzerland
Meet the team: An interview with Uwe Funk

meeting BSI 02/10 (pdf)

meeting BSI 02/10 (online)

meeting BSI 01/10

BSI CRM Release 12.4 is simply easier
Insurance companies rely on BSI CRM
Tamedia is closer to its customers
Meet the team, an interview with Christian Döbele

meeting BSI 01/10 (pdf)

meeting BSI 01/10 (online)

meeting BSI 02/09

Relationship marketing: A winner for large and small operations
BSI CRM Release 12.3: Meaningful automation in the contact center
Swiss Post: Faster and easier at the post office counter
Sika: Extra boost for the global CRM initiative
Meet the team: Interview with Anna Schnauder

meeting BSI 02/09 (pdf)

meeting BSI 02/09 (online)

BSI News 01/09

Editorial: Christian A. Rusche, CEO
BSI highlights: New employees, new methods
Keep it simple: Interview with trend scout Stephan Sigrist, Head of Think Tank W.I.R.E.
Customer proximity to go: BSI CRM for the iPhone
BSI CRM Release 12.2.2: Efficient campaign management
Holcim: Strong customer relationships
M-net: Multiple locations, one CRM solution
The Swiss Post: IT modernization
Karin Thürig's Column: New year, new goals
Employee interview: Benjamin Schöb

bsi news 01/09 (pdf)