With BSI Contact you can rely on Swiss software that will set new standards in your contact center. It supports your agents through intelligent automation, freeing them up to spend more time communication with your customers. BSI Contact offers all the functions that you expect from a contemporary CRM tool and yet remains lean. The user interface is so simply designed and intuitive in use that traning costs can be radically reduced.
With BSI Contact your agents can more rapidly grasp and look after customer concerns. THe Process Wizard enables the user to start a process and to handle it with guidance - even beyond departmental and system boundaries. Through the prioritization, classification and following up of customer concerns as well as the notification of the key persons, with BSI Contact you have a constant overview of the importance, urgency and deadlines concerning the pending issue.
With BSI Contact you can proactively manage customer interactions. The integration of all communications channels (phone, fax, SMS, e-mail, Web, letters, etc.) enables customers to easily communicate with the company and vice versa, which means you can reach your customers in case of problems before they become aggravated and contact you. The 360° customer perspective makes each and every customer contact an opportunity. With BSI Contact the agent is optimally informed and can enter valuable customer feedback into the company system.
THe processes are flexible in use and easy to administrate internally. The administrator builds the business processes with prefabricated blocks, so-called steps, and can involve another system in the process, such as a price calculation in SAP.
BSI Contact is used day in, day out among our customers and is constantly being further developed. The financial robustness of BSI guarantees continuity of service and development. And that's not all; just as with all BSI products, you can also count on a fixed price and an excellent price/performance ratio with BSI Contact. The total cost of ownership is especially convincing: through the use of standard technologies (SOA, JAVA), integration in the respective system landscape and top efficiency in traning and support.