Zeno Hug
Sales Manager
T +41 56 484 19 59
E-mail »
BSI Contact is a stand-alone solution for your contact or call center, which can be smoothly connected with other BSI products. Let its functions convince you. Or simply make an appointment with us for an onsite presentation - we can be there as soon as tomorrow. Call Zeno Hug at +41 56 484 19 59, or send an e-mail to zeno.hug@bsiag.com.
| Customer communications | Integration of inbound and outbound channels: phone, e-mail, fax, SMS, Word documents, letter shop link, Web self-service |
| 360 customer perspective | Merging of marketing, sales and contact center through integration with the complete CRM suite, journaling of all customer contacts, cross - and up-selling options. |
| Workflow Optimization | Process configuration and management, completion processes, channel administration, business case administration, escalation management, knowledge management, scripts, teams and groups |
| Reporting | Statistics, analyses, staff deployment planning |
| Rationalization | Prioritization, classification, notification, track & trace, document attachments, CTI telephone integration |
| Connectivity | Third-party data interfaces to SAP; AXAPTA, CSV, WebServices, Microsoft Office and many more. |
