Zeno Hug
Sales Manager
T +41 56 484 19 59
E-mail »
BSI CRM is a complete, modular, SOA-based CRM suite. Contact us to make an appointment for an onsite presentation – we can be there tomorrow: Zeno Hug, phone: +41 56 484 19 59, e-mail: zeno.hug@bsiag.com.
| Sales | Contacts, customer file and history, relationship management, groups/households, networks, sales planning, sales cockpit, synchronized calendar, strategic selling, opportunity tracking, offer generator |
| Marketing | Campaign management, review process, interest management, promotional article management, reactions template, body of rules, lead generation, address import, duplicate control, mass-mailings |
| Reports | Sales funnel, prognoses, budget comparison, market segmentation, file reports, balanced scorecard, CPM (Corporate Performance Management), MS Excel diagrams, pivot tables, interfaces to social media |
| Service | Complaint management (ticketing), customer communications, direct access for customers, installed base, completion process and journalized follow-up, management and generation of maintenance contracts, knowledge database, escalation management |
| Contact center | Process configuration and management, channel administration, multichannel handling (letter, telephone, e-mail, self service, mobile), business case administration, escalation management, knowledge management, scripts, teams and groups |
| Project management | Milestones, project phases, budgets, cost control, time recording, status monitoring, billing, fees and materials managements, project roles |
| Ressourcen planning | Personnel management, employee contracts, resource planning, utilization management, perfect fit, portfolio planning, vacation planning, roles concept, group calendar, course scheduling |
| Rationalization | Sales force automation, lettershop link, ERP integration, short keys, favorites, third-party interfaces, BPM integration, Web services (SOA), CTI (inbound, outbound), automatic update, document management (including versioning and full text searches), synchronization, replication, MS Office integration, Outlook synchronization, Lotus Notes integration, drag & drop |
