Functions

Offers and deliveries	Product configurator, calculation system, commissions calculation, order processing, process chain management, contract configurator (conditions & contracts)
Customer dialogue	Relationship management, sales and marketing support, reporting, contact center, service management, all BSI CRM functions
Financial management	Client-capability, account receivable/accounts payment administration, cost centers, billing system, service recording, time recording, data warehouse, audit trail, archiving, interface to financial accounting
Project management	Milestones, project phases, budgets, cost control, time recording, status monitoring, billing, fees and materials managements, project roles
Resource planning	Personnel management, employee contracts, resource planning, utilization management, perfect fit, portfolio planning, vacation planning, roles concept, group calendar, course scheduling
Rationalization	Rule engine, MS Office integration, Outlook synchronization, Lotus Note integration, PDF report and document generator, ERP integration, scheduler, input/output interface, global deployment tool, thin client framework, sales force automation, short keys, favorites, telescripting, Web services (SOA), automatic updates, document management (including versioning and full text searches), synchronization, replication, drag & drop
Connectivity	SAP (bidirectional), AXAPTA / Microsoft Dynamics, BPTCS (SSAglobal), letter shop link, telephone integration