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BSI CRM for M-net

BSI CRM for M-net

 

M-net Telekommunikations GmbH supplies a large portion of Bavaria as well as the Ulm metropolitan area with modern communication technology. M-net’s local focus guarantees its customers individual solutions, short decision-making channels and on-site support. With BSI CRM in use for customer communications and the communications center, M-net can guarantee the necessary flexibility.

Highlights
  • All information and documents for the communications center, technical, sales and marketing departments in a single system.
  • A major of the communications between the departments takes place through tickets.
  • Clear documentation on contact history and processing status.
  • Reduced access rights for external communications and service providers.
  • Interfaces to existing peripheral systems: Taifun (billing), Alcatel (phone), Dolphin (SMS), Outlook, ScanView (archiving)
Products BSI CRM
Services

Conception | Realization | Integration | Customer Care
Downloads

M-net Factsheet